Everything you need to know about working with Harper Automation.
We help businesses grow using AI and automation - without the complexity or overpromising. We offer three main services:
We build using industry-standard tools alongside our in-house products. Every solution does exactly what you need - nothing more, nothing less.
We work with UK-based service businesses who want to grow without proportionally growing their team. Our typical clients include:
If you have admin eating into growth time, leads falling through the cracks, or processes that should be automated - we can help.
We don't overcomplicate things and we don't overpromise. Our approach is:
Our typical process is:
For AI products like SMS lead reactivation, pilots typically run for 2-4 weeks. For custom software, we agree scope and milestones upfront.
It depends on what you need:
We always start with quick wins where possible. Even large projects usually have something live within the first few weeks.
No. If you can use email and a spreadsheet, you can use what we build. We handle all technical setup and design everything to be simple and intuitive.
We also provide training and documentation so your team can confidently use the systems we build.
We integrate with most popular business tools including:
If you use something else, ask us - we can often build custom integrations.
We offer two pricing paths depending on your needs:
For consulting and custom software, we use project-based pricing with clear scope and milestones.
We always provide a detailed cost breakdown before you commit. No hidden fees, no surprises.
No. For ongoing services, we operate month-to-month. You can cancel anytime with 30 days notice.
We believe you should stay because the service is working, not because you're locked into a contract.
Setup fees start from £997 for simple automations, scaling based on complexity. After setup, monthly subscriptions start from £297 which covers hosting, maintenance, support, and included usage credits.
Book a discovery call and we'll give you honest guidance on what makes sense for your budget and goals.
We operate on a licensing model - you get full access to use the systems we build for your business, while we retain ownership and handle all maintenance, updates, and improvements. This keeps our prices accessible for SMBs since we can subsidise development costs.
Full ownership transfer is available for enterprise clients, VC-backed startups, or businesses with specific requirements - this is priced separately. Your business data is always yours regardless of which model you choose.
You give us your list of old leads or past customers. Our AI sends them a friendly, personalised text - not a promotional blast, but a genuine conversation starter.
When they reply, the AI continues the conversation naturally. It answers questions, handles objections, and guides the conversation toward booking an appointment. You get notified when appointments are booked.
Average response rates are around 20-25%, compared to 1-5% for typical SMS blasts.
The AI communicates in a natural, human way. Most customers don't realise they're talking to AI.
However, we're always honest if asked directly. If someone asks "Am I talking to a bot?", the AI will acknowledge it's an automated assistant and offer to connect them with a human.
The AI recognises when it's out of its depth - complex questions, complaints, or situations needing human judgment. It gracefully hands off to you with a notification.
You can jump into any conversation at any time. The customer never feels abandoned.
Yes. We're a UK-based company and fully GDPR compliant. We act as a data processor on your behalf and have a Data Processing Agreement (DPA) available.
All communications include opt-out options and comply with PECR (Privacy and Electronic Communications Regulations).
Your data is stored securely with enterprise-grade encryption. We follow industry security best practices.
Your data is never shared with third parties or used to train AI models. When you leave, we delete your data within 30 days (or immediately on request).
Every client gets:
No problem! Book a free discovery call or email us at [email protected] and we'll answer any questions you have.
Book a free 30-minute discovery call and we'll discuss your specific situation.